Customer Experience Questionnaire

    This is our customer experience survey. The following questions will help us understand how we can improve our services and performance in order to provide an excellent customer experience.

    NOW IS TIME FOR YOU TO BE THE ELEPHANT IN THE ROOM:

    My name is from and you can reach me at this email address: .

    NOTE: For the next questions follow the evaluation scale from one (1) to ten (10):

    Ten (10) means “extremely likely” to recommend,
    Five (5) means “neutral”,
    Zero (0) means “not at all likely”

    1.How likely is it that you would recommend ELEFANT to a friend, colleague, or a business partner?
    12345678910

    2.How likely is it that you will continue to purchase services from ELEFANT?
    12345678910

    3. How strongly do you agree that ELEFANT sets the standard for excellence in its industry?
    12345678910

    4. How strongly do you agree that ELEFANT makes it easy for you to do business with it?
    12345678910

    5. ELEFANT values people and relationships ahead of short-term profits
    YESNO


    What is the one thing ELEFANT can do to increase your loyalty to them?

    What are your suggestions and recommendation for ELEFANT for better performance?

    Is there anything else that you would like to share?

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